Terms of Service

1. Purpose and Scope

These Third-Party Collection Services Terms and Conditions (the "Terms") apply to all accounts, claims, invoices, debts, judgments, files, or other receivables submitted by a client (the "Client") to Receivable Partners International Ltd. ("Receivable Partners", "RPI", "we", "us", or "our") for collection, recovery, receivables management, pre-legal collection activity, legal referral coordination, credit reporting support where permitted, or related services.

By submitting an account to Receivable Partners through our website, portal, email, file transfer, API, written instruction, or any other accepted placement method, the Client agrees to these Terms unless a separate written agreement signed by Receivable Partners expressly overrides them.

2. Collection Rates and Fees

Unless otherwise agreed in writing, the following standard commission rates and fees apply. These rates can be adjusted on the live website or replaced by a custom rate schedule for a specific Client.

3. Account Placement and Minimum Collection Period

Accounts placed with Receivable Partners must remain with us for a minimum period of six (6) months from the date of placement, or until the account is collected, closed by Receivable Partners, or otherwise resolved, provided the account remains in active collection, investigation, settlement negotiation, legal review, legal action, or other recovery activity.

If the Client requests withdrawal, closure, transfer, or cancellation of an account during the minimum placement period or while active recovery work is underway, the applicable account withdrawal fee and any authorized third-party costs may apply.

4. Direct Payments to the Client After Placement

Once an account has been placed with Receivable Partners, the Client must immediately notify Receivable Partners in writing of any direct payment, settlement, return of goods, credit, adjustment, contra, offset, or other recovery received by the Client or any related party.

Commission remains payable to Receivable Partners on all amounts recovered after placement, including amounts paid directly to the Client, unless Receivable Partners has agreed otherwise in writing.

5. Client Disclosure Obligations

The Client must promptly disclose all information that may affect collection activity, including disputes, debtor complaints, partial payments, payment arrangements, bankruptcy or insolvency notices, consumer proposals, litigation, counterclaims, chargebacks, returned goods, prior collection efforts, limitation-period concerns, or any known issue affecting enforceability.

The Client must immediately notify Receivable Partners in writing of any dispute, bankruptcy notice, legal notice, regulatory inquiry, complaint, privacy request, or other material communication received after account placement.

6. Client Representations and Warranties

By placing an account, the Client represents and warrants that the account is valid, accurate, owing, legally enforceable, and not subject to any known dispute, defence, set-off, offset, counterclaim, bankruptcy, insolvency, limitation issue, regulatory restriction, or legal impediment, except as fully disclosed to Receivable Partners in writing before or at the time of placement.

The Client also represents that it has the legal right to assign or place the account for collection and that all documents, account data, debtor contact information, balances, interest, fees, and supporting records provided to Receivable Partners are accurate and complete to the best of the Client’s knowledge.

7. Authority to Act

The Client authorizes Receivable Partners to take reasonable third-party collection steps on placed accounts, which may include written demands, telephone contact, email, SMS or digital communication where permitted, payment negotiation, settlement discussion, debtor identity verification, account review, credit bureau or reporting support where legally permitted and separately approved, legal referral coordination, and other lawful recovery activity.

Placement of an account also authorizes Receivable Partners to recommend or coordinate legal action, judgment enforcement, or referral to counsel where appropriate. Unless the Client has provided separate written authorization, Receivable Partners will not incur material legal costs on the Client’s behalf without prior Client approval.

8. Settlements and Compromises

Receivable Partners may negotiate payment arrangements and settlement proposals with debtors. The Client should provide written settlement parameters at or before placement, including any minimum acceptable settlement percentage or any restriction on settlement authority.

Unless the Client has granted written settlement authority, Receivable Partners will submit settlement offers outside normal payment-in-full arrangements to the Client for approval before acceptance.

9. Trust Funds, Remittance, and Payment Clearing

Funds collected by Receivable Partners on behalf of the Client will be deposited into a designated trust or client funds account where required by law or internal policy.

Collected funds will be remitted to the Client by the 15th day of the following month, or after verification that funds have cleared the debtor’s bank, payment processor, card network, or other payment channel. Receivable Partners will deduct the applicable commission, fees, chargebacks, reversals, taxes, and authorized disbursements before remittance.

10. Chargebacks, Reversals, NSF Payments, and Refunds

If a debtor payment is reversed, dishonoured, charged back, refunded, clawed back, or otherwise not finally collected, Receivable Partners may adjust future remittances, invoice the Client, reverse commission calculations, or take other reasonable steps to reconcile the account.

The Client remains responsible for any Client-approved refunds, Client-caused reversals, disputed payment corrections, or third-party charges arising from inaccurate account information or post-placement Client instructions.

11. Original Documents and Supporting Records

The Client should provide copies of invoices, contracts, statements, guarantees, judgments, demand letters, payment histories, notes, and other supporting records where available.

Receivable Partners does not accept responsibility for loss of original documents. Clients should retain original documents and provide copies unless Receivable Partners specifically requests otherwise in writing.

12. Indemnity

The Client agrees to indemnify, defend, and hold harmless Receivable Partners, its affiliates, officers, directors, employees, agents, contractors, collection partners, and legal referral partners from and against any claims, demands, actions, losses, damages, costs, penalties, expenses, and legal fees arising from or related to: inaccurate account information; disputed or unenforceable debts; undisclosed defences, offsets, counterclaims, bankruptcies, or insolvency proceedings; unauthorized placement; breach of privacy, consumer protection, credit reporting, or collection laws by the Client; or any instruction, omission, representation, or warranty provided by the Client.

This indemnity survives account closure, termination of services, and removal of the Client from the Receivable Partners platform.

13. Compliance and Lawful Collection Activity

Receivable Partners will conduct collection activity in accordance with applicable collection, privacy, consumer protection, credit reporting, anti-spam, and other relevant laws in the jurisdictions where services are performed.

The Client agrees not to submit accounts that it knows, or reasonably should know, are unlawful, fraudulent, inaccurate, already paid, statute-barred where collection is prohibited, subject to a stay of proceedings, or otherwise unsuitable for collection.

14. Use of Affiliates, Contractors, Agencies, and Legal Partners

Receivable Partners may use affiliates, contractors, technology providers, payment processors, data vendors, collection agencies, forwarding partners, legal professionals, or other service providers to perform or support services, provided such use is consistent with applicable law and any written Client restrictions accepted by Receivable Partners.

Where an account requires activity in a jurisdiction requiring a specific licence, registration, trust account, local agency, or legal professional, Receivable Partners may refer, forward, or coordinate the file through an appropriately authorized partner.

15. No Guarantee of Recovery

Receivable Partners will use commercially reasonable collection efforts, but does not guarantee recovery, payment timing, debtor response, settlement outcome, legal success, credit reporting result, or collectability of any account.

Collection outcomes depend on debtor ability to pay, account age, documentation quality, legal enforceability, debtor location, bankruptcy status, dispute status, limitation periods, and other factors outside Receivable Partners’ control.

16. Client Portal, Data, and Electronic Instructions

The Client may submit accounts, supporting documents, payment updates, settlement instructions, and other information through approved digital channels, including a website, online form, secure portal, file transfer, email, API, or other authorized method.

Electronic submissions and instructions are binding on the Client when submitted by an authorized user, employee, representative, contractor, or person reasonably appearing to act on the Client’s behalf.

17. Confidentiality and Privacy

Each party will use reasonable safeguards to protect confidential information and personal information received in connection with collection services.

Client authorizes Receivable Partners to collect, use, disclose, store, transmit, and process account and debtor information as reasonably necessary to provide services, comply with law, process payments, communicate with debtors, investigate accounts, report to the Client, and coordinate with permitted service providers.

18. Account Closure

Receivable Partners may close or return accounts that are uncollectible, disputed without adequate documentation, legally restricted, uneconomical, outside our service scope, inactive, placed in error, subject to bankruptcy or insolvency restrictions, or otherwise unsuitable for continued collection.

Closure of an account does not waive any commission, withdrawal fee, legal cost, disbursement, reconciliation amount, or other amount owing to Receivable Partners.

19. Autho The rity of Client Representative

The person submitting accounts, approving these Terms, or otherwise instructing Receivable Partners represents that they have authority to bind the Client and to submit accounts for collection on the Client’s behalf.

These Terms apply to all accounts currently submitted and all accounts submitted in the future by the Client, unless replaced by a later written agreement signed or accepted by Receivable Partners.

20. Changes to Terms

Receivable Partners may update these Terms from time to time for website, operational, legal, regulatory, or commercial reasons. Updated Terms apply to accounts submitted after the posted effective date unless otherwise agreed in writing.

Material changes should be posted on the website or otherwise communicated to active Clients where appropriate.

21. Governing Law and Jurisdiction

Unless otherwise required by applicable law or a separate written agreement, these Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein.

The parties agree to the courts of British Columbia for disputes arising from these Terms, subject to any mandatory jurisdictional requirement that may apply to a specific collection file, debtor, legal proceeding, or regulated activity.